Returns & Refunds

30-day returns

If you are not happy with your purchase, you can return it within 30 days of delivery.

How to return an item

1. Email info@shophearthwell.com with your order number and the reason for your return.
2. We will reply within 1–2 business days with return instructions and the return address.
3. Pack the item securely in its original packaging.
4. Once we receive and inspect it, we refund the item price to your original payment method within 5–10 business days.

Conditions

• Items must be unused and in their original packaging.
• Return shipping costs are paid by the customer, unless the item arrived damaged or defective.

Damaged or defective items

If your order arrives damaged or does not work, email us within 14 days of delivery with a photo or short video. We will send a free replacement or refund you in full.

Return address: sent by email once your return is approved.