FAQ

Frequently asked questions

How long does shipping take?

Orders are processed within 1–3 business days and delivery takes about 14 days on average from the day you order. See our Shipping Information for delivery times.

Is shipping free?

Yes, standard shipping is free on all orders within the United States.

How do I track my order?

You will receive an email with a tracking link once your order ships..

What is your return policy?

You can return unused items within 30 days of delivery. See Returns & Refunds.

What if my item arrives damaged?

Email us with a photo within 14 days and we will send a replacement or refund you.

How can I contact you?

Email info@shophearthwell.com. We reply within 1–2 business days.